ITW Linx Warranty Information:
About Our Products
ITW Linx manufactures high-performance products to high-performance quality standards. Linx is ISO 9001 Registered and all Linx Protection Products are UL/CSA Listed in accordance with UL/CSA standards for protection devices.
ITW Linx is pleased to extend to you the peace of mind that our warranties offer.
- Download the Connected Equipment Warrranty Claim Kit. (in PDF format)
ITW Linx Warranty Registration: (each product must be registered seperately)
- Online Warranty Registration Form.
- Fax Warranty Registration Form. (in PDF format)
For more information, please contact ITW Linx customer service at 1.800.336.LINX (5469) or email us at sales@itwlinx.com.
(Valid only in the United States and Canada)
 |
back to the main page of ITW Linx Warranty Information |
ITW Linx warrants to the original purchaser that ITW Linx surge protection products will be free from defects in materials and workmanship for the lifetime of the product. Lifetime means the period between purchase and the date product sacrifices itself, including fusible elements, and electrically disconnects the line source of power or surge energy from the protected equipment.
- REMEDY: During the warranty period ITW Linx will replace, repair or refund the purchase price of defective products that are installed properly, proven to be defective, and have not been altered or repaired by anyone other than ITW Linx.
- WARRANTY LIMITATIONS: This warranty applies only to the original purchaser, and is not transferable. This warranty does not include, nor does ITW Linx assume responsibility for, defects or damage caused by misuse, abuse, alterations, or failure to use the product in a normal and proper manner. As a condition of the warranty, the purchaser must provide proof of purchase date and price. The remedy above is the exclusive remedy. ITW LINX SHALL NOT BE RESPONSIBLE OR LIABLE FOR ANY INDIRECT, CONSEQUENTIAL OR INCIDENTAL DAMAGES. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Under no circumstances does the warranty cover damage to connected equipment or costs of business interruption caused by such damage.
- STATE LAWS: This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Additional Warranty Limitation for Purchasers other than Consumers
THE ABOVE WARRANTY IS GIVEN IN LIEU OF ALL OTHER WARRANTIES, AND SPECIFICALLY EXCLUDES ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
|
back to the main page of ITW Linx Warranty Information |
(Valid only in the United States and Canada)
|
back to the main page of ITW Linx Warranty Information |
ITW Linx wire routing products are warranted for a period of one year from the date of delivery to be free from defects in materials and workmanship.
- REMEDY: During the warranty period ITW Linx will replace, repair or refund the purchase price of defective products that are installed properly, proven to be defective, and have not been altered or repaired by anyone other than ITW Linx.
- WARRANTY LIMITATIONS: This warranty does not include, nor does ITW Linx assume responsibility for, defects or damage caused by misuse, abuse, alterations, or failure to use the product in a normal and proper manner. As a condition of the warranty, the purchaser must, within the warranty period, provide ITW Linx with written notice of any claim and return the product prepaid in accordance with Linx written instructions. In addition, at the request of ITW Linx, the purchaser must provide proof of purchase date and price. The remedy above is the exclusive remedy. ITW LINX SHALL NOT BE RESPONSIBLE OR LIABLE FOR ANY INDIRECT, CONSEQUENTIAL OR INCIDENTAL DAMAGES. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Under no circumstances does the warranty cover damage to connected equipment or costs of business interruption caused by such damage.
- STATE LAWS: This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Additional Warranty Limitation for Purchasers other than Consumers.
THE ABOVE WARRANTY IS GIVEN IN LIEU OF ALL OTHER WARRANTIES, AND SPECIFICALLY EXCLUDES ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
|
back to the main page of ITW Linx Warranty Information |
(Valid only in the United States and Canada)
|
back to the main page of ITW Linx Warranty Information |
It is the policy of ITW Linx that it will, in its sole discretion, replace, pay to replace at fair market value, or pay to repair, up to the dollar amount specified below, equipment that is damaged by an AC power, cable, telephone, or lightning surge while connected to a properly installed ITW Linx surge protector. ITW Linx must determine that the surge protector shows signs of surge damage or is operating outside of design specifications, relative to its surge protection capability, and under all of the circumstances failed to protect your connected equipment.
SurgeGate Family: $50,000
DataLinx® 1200: $5,000
RacMAX® 3400 and 3700: $5,000
The following models do not provide a Connected Equipment Protection Warranty:
MAX® 2 Family |
RacMAX® RM2500 (RM2500) |
Powermax® 8 Family |
RacMAX® RM2600 (GRM0600) |
Surge Protector® 8 Family |
Surge Protector® 6 Family |
UltraLinx® Family |
DataLinx CAT6 Family |
TeleLinx® Family |
FPPCAT6 Family |
FPP Family |
LX Protector Family |
RacMAX® LIGHT (RML200) |
RacMAX® eRGuard |
| SecureLinx Family |
THIS POLICY IS SUBJECT TO THE CONDITIONS BELOW: |
- PROOF OF PURCHASE REQUIRED: ITW Linx’s connected equipment warranty extends to the original purchaser only and is non-transferable. Original purchase receipts must accompany any product return or claim for connected equipment damage.
- PROPER INSTALLATION: ITW Linx AC protectors must be directly plugged into a properly grounded 3-wire AC outlet. Extension cords*, non-grounded two prong adapters, or other non-ITW Linx surge products must not be used. Building wiring and other connections to protected equipment must conform to applicable codes (NEC or CEC). No other ground wires or ground connections may be used. All wires (including, e.g., AC power lines, telephone lines, signal/data lines, coaxial cable, antenna lead-ins) leading into the protected equipment must first pass through a single ITW Linx SurgeGate, DataLinx® or RacMAX® 3400 or RacMAX® 3700 protector designed for the particular application. ITW Linx Secondary modular protectors must be preceded by ITW Linx Primary Protectors. The protector and the equipment to be protected must be indoors in a dry location, and in the same building. ITW Linx installation instructions and diagrams must be followed.
- NOTIFICATION: You must file a connected equipment claim with ITW Linx within ten days of any event precipitating a request for product replacement or payment for connected equipment damage. Please refer to the claim procedures at www.itwlinx.com/warrantypg/warranty.php#equipment_FAQ_warranty.
- DETERMINATION OF FAILURE: ITW Linx will evaluate the protector for surge damage. The ITW Linx protector must show signs of surge damage or must be performing outside (>10%) of design specifications relative to its surge protection capability. Opening the enclosure, tampering with, or modifying the unit in any way shall be grounds for an automatic denial of your request for payment, with exception of opening the enclosure for installation/removal purpose on the following models:
| CAT5-LAN | DL1200 |
| CAT5-LAN-110/RJ45 | DL1200-T1 |
| CAT5-75 | DL1200-T1A |
| CAT5-75-110/RJ45 | DL1200-POE |
| CAT5-235 | CAT6-LAN |
| CAT5-235-110/RJ45 | CAT6-75 |
| CAT5-POE | CAT6-235 |
| CAT5-POE-110/RJ45 | CAT6-POE |
ITW Linx, after evaluating all information provided, shall, in its sole discretion, determine whether or not your request is eligible for payment.
ITW Linx will replace any surge protection products returned in conjunction with the Connected Equipment Warranty claim. All goods returned to ITW Linx will become the property of ITW Linx and will not be returned. ITW Linx will send you a letter explaining the test results and notifying you of the status of your claim.
ITW Linx reserves the right to inspect the damaged connected equipment, parts, or circuit boards. Please note that you are responsible for any and all charges related to shipping the damaged equipment to ITW Linx. ITW Linx also reserves the right to inspect the customer’s facility. Damaged equipment deemed uneconomical to repair must remain available for inspection by ITW Linx until the claim is finalized.
- REQUEST PAYMENTS: Once ITW Linx has determined that you are entitled to compensation, ITW Linx will, at its election, pay you the present fair market value of the damaged equipment, or pay for the cost of the repair, or send you replacement equipment.
- OTHER INSURANCE/WARRANTIES: This coverage is secondary to any existing manufacturer's warranty, implied or expressed, or any insurance that may cover the loss and/or service contract in existence at the time of the loss.
- EXCLUSIONS: THE ITW LINX CONNECTED EQUIPMENT PROTECTION WARRANTY DOES NOT APPLY TO: Service charges, installation costs, reinstallation costs; setup cost; diagnostic charges; periodic checkups; routine maintenance; loss of use of the product; costs or expenses arising out of reprogramming or loss of programming and/or data; shipping charges or fees; service calls; loss or damage occasioned by fire, theft, flood, wind, accident, abuse or misuse, and products subject to manufacturer's recall or similar event.
- Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
- DISPUTE RESOLUTION: Any controversy or claim arising out of or relating to ITW Linx’s Connected Equipment Protection Warranty, or the alleged breach thereof, shall be settled by arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. You may file for arbitration at any AAA location in the United States upon the payment of the applicable filing fee. The arbitration will be conducted before a single arbitrator, and will be limited solely to the dispute or controversy between you and ITW Linx. The arbitration shall be held in any mutually agreed upon location in person, by telephone, or online. Any decision rendered in such arbitration proceedings will be final and binding on each of the parties, and judgment may be entered thereon in a court of competent jurisdiction. The arbitrator shall not award either party special, exemplary, consequential, punitive, incidental or indirect damages, or attorney's fees. The parties will share the costs of arbitration (including the arbitrator's fees, if any) in the proportion that the final award bears to the amount of the initial claim.
- GENERAL: If you have any questions regarding the product warranty or the connected equipment protection warranty, please contact the ITW Linx Customer Service Department at 1-800-336-LINX. This warranty supersedes all previous warranties. This is the only warranty provided with the protector and any other implied or expressed warranties are non-existent. This warranty may not be modified except in writing, signed by an officer of Illinois Tool Works, Incorporated.
This policy gives you specific legal rights, and you may also have other rights which vary from state to state.
* Contact ITW Linx at 1.800.336.5469 regarding the use of an approved extension cord.
|
back to the main page of ITW Linx Warranty Information |
|
back to the main page of ITW Linx Warranty Information |
About our products
Surge protectors are designed and manufactured to protect properly connected and grounded electrical equipment against spikes and surges. Once a surge protector absorbs to its capacity, it will no longer provide surge protection. ITW Linx brand surge protectors provide a lifetime warranty against product defects. See warranty for details. Surge protectors that have been damaged while protecting your connected equipment are not considered defective and therefore are not covered under warranty.
FAQ-Lifetime Product Warranty Claims
| Q: | Do I have a lifetime product warranty claim? |
A: |
That can only be determined by the warranty department. The warranty department will review the information you supply and contact you within 5 days of receipt of the email. |
| Q: | How long does the warranty process take? |
A: |
The average turn around time from receipt of the initial email, including the surge protector to decision is 30 days. |
| Q: | Do you cover data loss? |
A: |
Data loss is not covered. |
| Q: | Is lightning damage to the ITW Linx surge protector covered? |
A: |
If your surge protector was hit by lightning and you do not have any connected equipment damage, we are not required to replace the surge protector. The surge protector is designed to protect your connected equipment and will sacrifice itself for your equipment if the lightning hit is severe. If you do have any connected equipment damage, see the Connected Equipment Warranty Claim section on this website. |
IMPORTANT: To file a claim under the ITW Linx Lifetime Product Warranty, you must follow these Claim Procedures:
| Step 1 | Contact us at sales@itwlinx.com or call 1.800.336.LINX (5469) with the following information:
|
| Step 2 | ITW Linx will review your information and notify you via phone or email if you qualify for the Lifetime Product Warranty. If you do qualify, you will be provided with a Surge Damaged Form number (W#). |
| Step 3 | Pack the ITW Linx surge protector in a secure box so no further damage occurs. Clearly write the W# on the outside of the shipping box. No returned product will be accepted without the W number. Ship the complete package to the address supplied to you via email or phone. |
| Step 4 | The ITW Linx warranty department will evaluate your surge protector. |
| Step 5 | ITW Linx will replace the qualifying returned protector with the identical part number. If the identical part number is no longer available, ITW Linx will replace the protector with the closest possible protector. The average turn around time from receipt initial email to product replacement is 30 days. |
For additional comments/questions, email our warranty department at sales@itwlinx.com or contact us at 1.800.336.LINX (5469).
|
back to the main page of ITW Linx Warranty Information |
|
back to the main page of ITW Linx Warranty Information |
About our products
Surge protectors are designed and manufactured to protect properly connected and grounded electrical equipment against spikes and surges. Once a surge protector absorbs to its capacity, it will no longer provide surge protection. ITW Linx brand surge protectors provide a lifetime warranty against product defects. See warranty for details. Surge protectors that have been damaged while protecting your connected equipment are not considered defective and therefore are not covered under warranty.
FAQ-Connected Equipment Warranty Claims
| Q: | Do I have a connected equipment warranty claim? |
A: |
That can only be determined by the warranty department. The warranty department will inspect the surge protector and review the information you supply and contact you within 60 days of receipt of the surge protector. |
| Q: | How long does the warranty process take? |
A: |
The average turn around time from receipt of claims package, including the surge protector to decision is 60 days. |
| Q: | What does fair market value mean? |
A: |
It is the price at which working used equipment can be purchased from used equipment sellers when presented to the open market for a reasonable period of time. ITW Linx uses sources such as the Orion Blue Book, UCE.com reseller and EBAY auction to determine the values, subject to our discretion. |
| Q: | What can I do about personal property damage? |
A: |
Only connected equipment is covered. Personal property damage should be discussed with your insurance carrier. |
| Q: | Do you cover data loss? |
A: |
Data loss is not covered. |
| Q: | Is lightning damage to the ITW Linx surge protector covered? |
A: |
The surge protector is designed to protect your connected equipment and will sacrifice itself for your equipment if the lightning hit is severe. If your surge protector was hit by lightning and you do not have any connected equipment damage, we are not required to replace the surge protector. ITW Linx may, at its own discretion, replace surge damaged protectors. This would fall under the Lifetime Product Warranty. Please see that section of our website for the procedure to replace surge damaged ITW Linx protectors. If you do have any connected equipment damage, see below to file a claim. |
IMPORTANT: To file a claim under the ITW Linx Connected Equipment Warranty, you must follow these Claim Procedures:
| Step 1 | Read through the frequently asked questions above, then download and fill out the Connected Equipment Warranty Claim Kit below. Fax the completed questionnaire / kit to 630-315-2155 for qualification. If the claim qualifies, you will be contacted via email or phone with a Return Goods Authorization (RGA) number, a Connected Equipment Warranty (CEW) number and a Shipping Address. |
| Step 2 | After you have been issued the RGA number and CEW claim number. Pack the ITW Linx surge protector and the original signed Connected Equipment Warranty Claim Kit in a secure box so no further damage occurs. Clearly write the RGA# and CEW# on the outside of the shipping box. No returned product will be accepted without the Return Authorization number. Failure to submit return goods within 30 days of issuance of an ITW Linx Authorized RGA number will result in automatic denial of the claim. Please note that you are responsible for any and all charges related to shipping return goods to ITW Linx. |
| Step 3 | The warranty department will review your Connected Equipment Warranty Claim Kit, including the surge protector. |
| Step 4 | ITW Linx will notify you with the status of your claim. If we determine that you are covered under the Connected Equipment Warranty, and the damage to the equipment was caused by the ITW Linx product covered under this warranty, we will either authorize you to have the equipment repaired, or we will reimburse you for the fair market value of the damaged equipment. The average turn around time from receipt of complete ITW Linx Connected Equipment Warranty Claim Kit to decision is 60 days. |
Click here to download the Connected Equipment Warranty Claim Kit (in PDF format)
For additional comments/questions, email our warranty department at cew@itwlinx.com or contact us at 1.800.336.LINX (5469).
|
back to the main page of ITW Linx Warranty Information |
